Surewim is committed to protecting the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal data as a user of our platform.
Surewim builds a comprehensive data protection system — not just to comply with the law, but because we genuinely care about your privacy.
All data transmitted between your device and surewim servers is protected with 256-bit SSL encryption. No third party can intercept or read your personal information during transmission.
Your personal information is never sold, rented, or shared with advertisers or third-party companies for marketing purposes. Your data belongs to you — it is not a commodity to be traded.
Member data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits. Access to sensitive data is restricted to authorised personnel only.
You may access, amend, or request deletion of your personal data at any time. Surewim provides a straightforward mechanism for you to manage the information we hold.
Surewim's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this legal responsibility seriously and apply it consistently.
You may choose to receive or opt out of marketing communications from Surewim at any time. Your preference is fully respected with no impact on your account.
Important Note: By using the Surewim platform, you agree to this Privacy Policy. Please read it carefully to understand how we handle your personal data.
Surewim ("we", "the platform") takes your privacy very seriously. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information you provide when using the surewim platform at surewim.net.
This policy applies to all users of the Surewim platform, including website visitors, registered members, and anyone who interacts with our services via the website or mobile app. It should be read together with Terms and Conditions for a complete overview of how we operate.
Surewim complies with Malaysia's Personal Data Protection Act 2010 (PDPA), and we are committed to ensuring that the information you share with us is always handled in a responsible, secure, and transparent manner at all times.
Surewim collects personal information from you through several channels. This information is necessary to enable us to provide quality, secure, and suitable services for you.
| Data Category | Information Type | How Collected |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact | Email address, phone number | Account registration |
| Financial | Bank account details, transaction records | Deposit and withdrawal process |
| Technical | IP address, device type, browser, session data | Automatically during use |
| Behavior | Game history, betting preferences, active time | Activity on the platform |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records, religious beliefs, or political affiliations unless specifically required by law.
The information we collect is used for the following purposes, all aimed at ensuring the best and safest experience for you as a surewim member:
Data Transparency: surewim will not use your data for purposes other than those stated above without obtaining your consent first.
Surewim does not sell or rent your personal data to any party. However, there are certain situations where we need to share your information with carefully selected third parties:
All third parties that receive your data are bound by strict confidentiality agreements and are required to handle that information according to privacy policies equal to or stricter than surewim's standards.
Surewim continuously invests in robust security infrastructure to protect your personal data from unauthorized access, loss, misuse, or accidental disclosure.
The security measures we implement include:
While no system can guarantee absolute security, surewim takes all reasonable industry-standard measures to protect your information. In the event of any security incident affecting your data, we will notify you within the timeframe required by law.
Surewim retains your personal data for as long as your account is active or as long as necessary to fulfill the purposes stated in this Privacy Policy. We do not retain data longer than required.
Our general data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymized according to established procedures.
Under Malaysia's PDPA and Surewim's privacy policy, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time.
You may request correction of data that is inaccurate, outdated, or incomplete.
You may request deletion of your personal data, subject to legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, reusable format.
You may request restriction of data processing under certain legally permitted circumstances.
How to Exercise Your Rights: To make any request regarding the above rights, please contact our privacy team via email at [email protected]. We will process your request within 21 business days.
Surewim uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you access our website.
Types of cookies we use:
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Surewim platform. More information on managing cookies is available in your browser's documentation.
In the course of its operations, Surewim may need to transfer your personal data to servers or processing facilities located outside Malaysia. Such transfers are carried out only when necessary and are subject to adequate safeguards.
When transferring data across borders, Surewim ensures that:
Reminder: Any data transfer performed by surewim is solely to enable the platform's services to run smoothly — not for any other purpose.
The surewim Platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that personal data of an underage individual has been collected without our knowledge, the account will be suspended immediately and all related data will be deleted as soon as possible.
If you believe that someone under 18 years of age has registered on our platform, please contact us immediately at [email protected] so we can take necessary action without delay.
Surewim reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be notified to you via:
Your continued use of the surewim platform after an amendment notice is published constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding how surewim handles your personal data, we welcome you to contact us directly.
We are committed to responding to every privacy-related inquiry within 48 business hours. For formal requests such as data access or deletion, processing may take up to 21 business days.
Formal Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory body in your country.
Surewim protects your privacy at every step. Register today and enjoy a safe, fair, and exciting gaming experience.