Terms and Conditions surewim — A Complete Guide for Every Member

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and surewim ("Platform" or "We"). This document governs your use of the surewim website at surewim.net and all related services, including the mobile app, games, and payment systems available on the platform.

By accessing, registering, or using any part of the Surewim platform, you confirm that you have read, understood, and agreed to be bound by all terms stated herein. If you do not agree with any part of these terms, you are not permitted to use the Surewim platform.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy surewim, all of which together form the complete agreement between you and surewim.

To register and use the surewim platform, you must meet the following eligibility requirements :

• Aged 18 years and above on the date of registration
• Be an individual registering in your own name, not on behalf of someone else
• Never previously banned or blocked from using the surewim platform
• Have full legal capacity to enter into a binding agreement
• Not residing in a territory or country that prohibits the use of online gambling services

Each member is only allowed to have one account only. Multiple account registrations by the same individual are prohibited and may result in all associated accounts being suspended and balances frozen pending investigation.

During the registration process, you are required to provide true, accurate, and complete information including your full name, date of birth, email address, and phone number. surewim reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

Your Surewim account is for your personal use only. You are fully responsible for all activities that occur under your account, including all wagering, transactions, and communications made through it.

Regarding account security, you agree to:

• Keep your password confidential and do not share your login details with any other party
• Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) as an additional layer of protection
• Notify surewim immediately if you suspect your account has been accessed without authorization
• Log out of your account after each session, especially when using a shared device

Surewim will not be held liable for any losses arising from your failure to keep your login credentials secure. However, we will fully cooperate in the investigation of any reported unauthorised access.

Surewim supports a wide range of payment methods commonly used by Malaysia users, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed through secure channels protected with 256-bit SSL encryption.

Regarding deposits:

• The minimum deposit amount is as stated on the platform's deposit page
• Deposits are typically credited to your account shortly after payment is confirmed
• Surewim does not charge any hidden fees for the deposit process
• Any fees charged by third-party payment providers are the member's responsibility

Regarding withdrawals:

• Withdrawals will only be processed to the same bank account or e-wallet used for the deposit
• KYC verification must be completed before your first withdrawal can be processed
• Withdrawal processing times depend on the selected payment method and may take up to three business days in certain cases
• Surewim reserves the right to suspend withdrawals while a security investigation is conducted should any suspicious activity be detected

Surewim offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and loyalty programmes. Each bonus is subject to specific terms and conditions stated at the time the offer is presented.

General terms applicable to all surewim bonuses:

• Wagering requirement: Each bonus has a wagering requirement that must be met before winnings from that bonus can be withdrawn. This requirement is clearly stated in the terms of each promotion
• Validity period: Bonuses have a specified validity period. Unused bonuses will expire automatically once the set period has lapsed
• One bonus at a time: Unless stated otherwise, only one bonus may be active at a time
• Abuse prohibition: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in all bonuses being forfeited and the accounts suspended

Surewim reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. surewim's decisions regarding bonus eligibility are final.

All games available on the surewim platform use a Random Number Generator (RNG) that has been certified and audited by independent international bodies. This ensures that every game outcome is entirely random and fair to all players.

Regarding gameplay:

• The Return to Player (RTP) value for each slot game can be found in its respective game information
• Surewim does not manipulate game outcomes in any way
• In the event of a technical disruption during a game, surewim will endeavor to restore the game state to the point before the disruption occurred
• In cases where recovery is not possible, the affected wagers will be voided and the bet amounts returned to the member's balance
• Results of completed games are final and cannot be disputed unless there is clear evidence of a technical failure

The following activities are strictly prohibited on the Surewim platform and may result in immediate account suspension, balance forfeiture, and legal action where applicable:

• Identity fraud: Registering or using an account on behalf of another person without authorization
• Money laundering: Using the surewim platform as a channel for laundering money from illegal activities
• Game manipulation: Using automated software, bots, scripts, or any technical method that provides an unfair advantage in games
• Collusion: Colluding with other players to manipulate game outcomes, particularly in games involving player interaction
• Bonus abuse: Exploiting the bonus system through methods that go against the spirit of the promotional program
• Unauthorized chargebacks: Filing a chargeback with your bank or payment provider for a legitimate transaction
• Threats and harassment: Threatening, disturbing, or harassing surewim staff or other members

Surewim takes member privacy very seriously. All personal information you provide during registration and use of the platform is collected, processed, and stored in accordance with Privacy Policy complete surewim.

In summary, surewim's privacy commitment covers:

• Your personal information will not be sold or shared with third parties for marketing purposes without your consent
• Your data is stored on servers protected with encryption and strict access controls
• You have the right to request a copy of the personal data we hold about you
• You may request correction of inaccurate or incomplete data at any time
• Cookies are used to enhance your browsing experience and can be configured through your browser settings

Surewim reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms and conditions stated in this document
• Confirmation that the member is under 18 years of age
• Failure to complete the KYC verification process within the specified timeframe
• Suspicious activity indicating potential fraud or money laundering
• Account closure request by the member themselves
• Self-exclusion request through the responsible gaming program

Members who wish to voluntarily close their account may contact the Surewim support team. Any valid balance will be returned to the member once the verification process is complete, provided there are no pending bonus-related issues or ongoing investigations.

Surewim also offers the option of self-exclusion for members who feel they need a break from the platform. Contact us via the Responsible Gaming for more information.

Surewim provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of the platform for any particular purpose beyond what is explicitly stated.

Surewim will not be held liable for:

• Financial losses incurred as a result of unfavorable game outcomes
• Service disruptions caused by factors beyond Surewim's control, including internet outages, natural disasters, or cyberattacks
• Losses arising from a member's failure to comply with these terms and conditions
• Actions by third parties, including payment providers or game providers

However, this limitation of liability does not apply in cases of gross negligence or fraud that is clearly attributable to surewim.

Surewim reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform.

Surewim will endeavour to notify members of significant changes through:

• In-platform notifications when you are logged in
• Email the address registered to your account
• Update the "Updated" date at the top of this document

Continued use of the surewim platform after amendments are published will be considered as your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the surewim team is here to help. We are committed to providing accurate and helpful responses in the shortest time possible.

You can reach us via:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the support button within the platform
• FAQ Centre: Visit FAQ page for answers to frequently asked questions

For formal complaints, please send the full details of your complaint via email with the subject line "Official Complaint" so your case can be promptly directed to the appropriate team.